SOFTWARE IN PRACTICE
IT Quality Objectives
(Alias: quality goals)
He turns not back who is bound to a star.
IT Quality objectives set benchmarks for quality improvement in IT system and service delivery. Objectives should be clear and compelling so as to engage the imagination of employees and act as a focal point for action. The more challenging the objective and more inspiring it is likely to be. For example:
Become the company most known for changing the worldwide poor-quality image of Japanese products (Sony, early 1950s)
ISO 90001 refers to quality objectives as integral components of an operational quality management system. Objectives can be:
Reaching a particular objective always involves setting one or more intermediate quality goals.
Setting Quality Goals
The expression of a quality goal should address five issues:
An Example of a Quality Goal
To improve our requirements, design and test processes in order to achieve 98% defect removal efficiency in all software delivered to our internal users.